FAQs

Where are KoiNo products made?

All KoiNo garments are made in house at our studio in Hamilton, New Zealand.

Why does my order not ship immediately?

As we are a new business, we do not hold a lot of stock on hand at KoiNo, therefore we need to make to order and this takes a little time. If we do have the product in stock we will send in out within two days of ordering.

Why are the sizes not standard?

Here at KoiNo we have decided to size our products in such a way that reflect our customers. Although we are not exclusevly a plus size brand we do choose to include plus sizes in our standard size range (up to a NZ 20/22). 

My size is not listed, can I still buy KoiNo products?

If you see a KoiNo style that you love but do not see it as available in your size, please don't hesitate to get in touch with us at hello@koinoclothing.com and we'll be in touch about what we can do for you.

Can I buy KoiNo products instore?

At the present time KoiNo products are only available through koinoclothing.com. We chose to keep our products online to keep the cost down for you, our customers.

I have received my KoiNo product and it's not quite right, what can I do?

If you have any issues with your KoiNo product please get in touch with us at hello@koinoclothing.com and we will do what we can to fix the issue.