FAQs

Where are KoiNo products made?

All KoiNo garments are made in house at our studio in Hamilton, New Zealand.

Why does my order not ship immediately?

We do not hold a lot of stock on hand at KoiNo, rather we make to order. This allows us to keep inventory low, reducing waste.

Why are the sizes not standard?

Here at KoiNo we are size inclusive. That means that our product range is from a 2XS (NZ8) to a 4XL (NZ28). We are also open to creating custom sizes too.

My size is not listed, can I still buy KoiNo products?

If you see a KoiNo style that you love but do not see it as available in your size, please don't hesitate to get in touch with us and we'll be in touch about what we can do for you.

Can I buy KoiNo products instore?

Occasionally we do pop up around the place, check out our contact us page to find out where we'll be next. Otherwise, we're always available online.

I have received my KoiNo product and it's not quite right, what can I do?

If you have any issues with your KoiNo product please get in touch with us at hello@koinoclothing.com and we will do what we can to fix the issue, this might mean swapping it for a different size, style or colour, fixing the garment, or finding another solution. Note that we cannot offer refunds on sale items, if there is a fault with your sale item please get in touch and we will sort it out.